A change we didn’t want to make
It is with regret that we are implementing a deposit system for all new bookings with TAG Paintball, effective from today.
We have been avoiding this for sometime as it is not usual practise for paintball fields in Wellington. We are putting this into place as we are seeing a number of bookings either just not showing up or cancelling at the last minute. Recently this has reached an almost epidemic level, with it impacting a couple of bookings a week. For a small business such as ours it is not sustainable.
The main problem with this is that we operate on a booking & session system. So for groups that just don’t show up (or cancel) not only are they not playing – but we also have an empty slot where other players do not have a chance to come out. In most cases we have turned customers away saying that the session they were looking for was already taken.
What does this mean?
People making bookings will need to pay a $20 deposit for each player that is coming out. This deposit can be made with a credit card over the phone – or by direct debit into our bank account. When a group rocks up to play they will be credited this deposit against which ever package they want to purchase on the day. TAG Paintball will guarantee the amount of equipment for the deposited players. Want to add some more players? Just give us a call and pay an additional deposit – or you can risk just showing up at the field (please note that for this option we cannot guarantee that there will be equipment available for use).
If a group needs to cancel then they will recieve a proportion of their deposit back depending on how much notice they provide us, as per our Deposits & Cancellations Policy.
Our Deposits & Cancellation Policy can be found by clicking this link.
If anyone wants some further information or clarity on this policy please do not hesitate to call Martin on 0800 824927 to discuss or email firstname.lastname@example.org.